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Homeowner’s Emergency Loan Program (HELP)

Philadelphia Water Department (City of Philadelphia) · City program

Zero-interest loan; maximum not stated on the page reviewed.

Philadelphia offers zero-interest loans for water and sewer service line repairs. Homeowners can also use the loan to replace lead water service lines.

Last verified: August 2, 2026
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Program details

How it works

The Homeowner’s Emergency Loan Program (HELP) offers zero-interest loans for repairs to water service lines and sewer lines.

What the money covers

According to the city, homeowners often use HELP for:

  • water service line repairs
  • sewer line repairs
  • replacement of lead water service lines

Amounts and matching

The reviewed page says the loan is zero-interest, but it does not state a maximum loan amount on the page excerpt reviewed.

How to apply

The page says Philadelphia Water Department customers can apply for the program, and it references a customer responsibility diagram to determine whether the homeowner is responsible for the repair.

Notes for homeowners

The city says customers are responsible for repairing pipes and fixtures that carry water from city mains to their homes. HELP is aimed at those homeowner-responsibility repairs, which can include lead service line replacement.

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